FAQ

All tickets prices and options can be found HERE.

Children ages 2 and under are free.

We are cashless! KC Wheel accepts Master Card, Visa, Discover & American Express.

To reserve the VIP gondola, you will choose a specific date and time. If you need to change your VIP reservation, please contact info@kcwheel.com. When purchasing General Admission tickets, you will choose a day and your tickets are valid anytime during our operational hours.

VIP tickets require a specific date and time. General Admission tickets are valid for one admission on the date selected to visit during operating hours (not unlimited rides per day).

Tickets can be purchased HERE or at the onsite ticket booth located in front of the KC Wheel or at the golf hut for Pennway Putt tickets.

Yes, you can scan your ticket barcode from your smartphone.

If you have lost your email ticket confirmation, please contact info@kcwheel.com please tell us the email address you used to purchase the tickets and the name of the purchaser. In most cases we can easily look them up and resend them.

The KC Wheel is a safe and slow ride for people of all ages and conditions, including pregnant women, small children, and babies. Children under the age of 2 ride free with the purchase of an adult ticket and accompanying adult.

We provide every customer with an exclusive and personalized experience, ensuring you won’t need to share your gondola with anyone you don’t know.

Operating hours subject to change due to holidays and special events. For our standard operating hours please see our calendar.

The KC Wheel will operate in most weather conditions. Only extreme weather such as high wind speeds, lightning and/or tornados, extreme temperatures, and ice would cause the attraction to shut down.

Each experience on the KC Wheel lasts approximately 12-15 minutes.

Each gondola has seating for 6 adults. The KC Wheel VIP Gondola can seat up to six people.

No food and beverages are permitted. 

Each gondola is climate controlled, so you can ride in comfort year-round.

Strollers are not permitted in gondolas. Stroller parking is provided. We are not liable for any damaged or stolen items.

Yes, we have 2 gondolas with 32-inch-wide door openings that are accessible to guests using wheelchairs. A ramp is available to accommodate rolling into our wheelchair accessible gondolas. Guests using wheelchairs and riding in our standard gondolas have the option of either riding with their wheelchair or transferring from their wheelchair onto the seating in the gondolas. Please note, due to space limitations, each standard gondola can accommodate a guest, with their wheelchair, and 2-3 additional riders. Guests that wish to ride with more friends or family or that simply do not wish to bring their wheelchairs on board may transfer from their wheelchair to the gondola seating. For guests transferring out of their wheelchairs, the KC Wheel is happy to store your wheelchair safely and securely on the loading platform, where it will be immediately available at the conclusion of your ride.

Pets are not allowed to ride in gondolas, except for designated special events such as Waggin’ on the Wheel.

Service animals are allowed and welcome!

Yes, there are multiple hotels within walking distance or a short car ride.

Explore our website to learn more about the KC Wheel. You can also go to visitkc.com for more information about Kansas City.

Hours vary, it is best to check daily hours when you’re planning your trip. Go to the calendar scroll over the date you’d like to visit, and the hours will pop up.

Our awesome email newsletter is sent monthly. It’s a great opportunity to stay updated on all the most current news, discounts and special events happening at the KC Wheel, Pennway Putt and Wheel House. To get our newsletter delivered to your inbox, sign up HERE.

Yes, discounts for groups over 10 are available, please contact Group Sales at info@kcwheel.com

Please contact info@kcwheel.com for more information on scheduling a specific time for groups larger than 25.

To host an event at the KC Wheel, please contact Group sales at info@KCWheel.com.

No outside food and beverages are permitted at the KC Wheel or Pennway Putt. 

To rent the lights on the KC Wheel for your special event or occasion, please contact our events team at events@kcwheel.com.

The KC Wheel lights are a stunning addition to any event, including gender reveals, proposals, weddings and anniversaries. We also offer special corporate and nonprofit lighting sponsorships. Whether it’s a personal milestone, corporate or nonprofit function, our lights can create a captivating backdrop for your special event.

We recommend booking the lights on the KC Wheel well in advance to secure your preferred date and time. Popular dates tend to fill up quickly, so it’s a good idea to reach out to us as soon as you have a date in mind. Booking at least three to six months ahead is advisable for larger events to ensure availability. Booking lighting events is on a first come first served basis.

Yes, we can customize the colors of the lights to match the theme or mood on several of our lighting packages. 

There is parking available on first come, first serve basis at Pennway Point. There are overflow garages and parking lots nearby. The closest parking garage is located at 1804 Broadway St, Kansas City, MO 64108 (0.3 miles) from the Kansas City Wheel https://maps.app.goo.gl/N44exFpScLGhTbHU6

TBA

Only cupcakes or birthday cakes are allowed. No other outside food and beverage is permitted.

For everyone’s safety, we do not permit balloons, streamers, confetti, silly string, or smoke devices. Other decorations may be permitted at staff discretion.

No. Guests should bring their own cutlery and tableware. Metal utensils are not permitted.

Yes. Tables and seating can be reserved in advance to accommodate party guests. Tables and seating are reserved only for the times requested and cannot be extended due to late or early arrival. Without a reservation, seating is on a first-come first-served basis.

Please book online with your birthday party to reserve tables and seating.

No. KC Wheel staff cannot store or transport cake or supplies.

If your event needs to be cancelled, either due to scheduling issues or inclement weather at KC Wheel, we will help to reschedule the event.

Table and seating reservations can be refunded. Admission tickets and food items are non-refundable but can be used by the group or individually on a future date.